By accessing or using touchbasenj.com or engaging TouchBase for services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, clients, and anyone who accesses or uses our services.
TouchBase provides CRM setup, automation, lead management, and related digital marketing services to local service businesses. Specific services, deliverables, timelines, and pricing are agreed upon individually with each client prior to engagement.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to active clients.
As a client of TouchBase, you agree to:
Setup fees are due prior to or at the commencement of work. Monthly retainer fees are due on the same date each month as agreed upon at the start of the engagement.
Failure to pay within 14 days of the due date may result in suspension of services. TouchBase reserves the right to charge a late fee on overdue balances.
All fees are non-refundable unless otherwise agreed in writing.
Either party may terminate the service agreement with 30 days written notice. Upon termination:
TouchBase reserves the right to terminate services immediately in cases of non-payment, misuse, or violation of these terms.
Any materials, content, or systems we create specifically for your business as part of our services become your property upon full payment of all associated fees.
TouchBase retains ownership of any proprietary methodologies, templates, workflows, and tools used in delivering our services. We may use your business name and results (with your permission) as a case study or reference.
TouchBase provides services on a best-efforts basis. We do not guarantee specific business outcomes, lead volumes, revenue increases, or Google review counts as a result of our services.
To the maximum extent permitted by law, TouchBase shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability to you for any claim shall not exceed the total fees paid to us in the 3 months preceding the claim.
Our services utilize third-party platforms including but not limited to GoHighLevel, Netlify, and Microsoft 365. We are not responsible for outages, changes, or decisions made by these platforms. If a third-party platform changes its pricing, terms, or features in a way that affects your service, we will notify you and work together to find a suitable solution.
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes client contact lists, business strategies, and any information marked as confidential. This obligation survives termination of the agreement.
By providing your phone number through our website or contact form, you consent to receive SMS messages from TouchBase related to your inquiry or our services. You may opt out at any time by replying STOP to any message. Message and data rates may apply.
These Terms and Conditions are governed by the laws of the State of New Jersey, United States. Any disputes arising from these terms or our services shall be resolved in the courts of New Jersey.
We reserve the right to update these Terms and Conditions at any time. We will update the "Last updated" date at the top of this page when changes are made. Continued use of our services after changes are posted constitutes your acceptance of the updated terms.
If you have any questions about these Terms and Conditions, please contact us: